Opportunity
Generative AI Opens Unprecedented Opportunities
Generative AI utilizes specialized pre-trained models to create new content in the form of text, audio, images, or videos. This approach offers your business groundbreaking opportunities to boost revenue and productivity, reduce costs, and enhance risk management.
Companies that invest early in generative AI and implement it effectively will gain a significant competitive advantage. Not surprisingly, three out of four companies in Germany plan to invest in AI in the near future. Practical AI applications and models make it very easy to get started with generative AI.
USE CASES
How Your Company Can Benefit from Generative AI
Die Experten von Liongate unterstützen Sie dabei, die Potenziale von Generativer AI schnell und mit geringen Einstiegskosten zu erschließen. Gemeinsam mit Ihnen entwickeln wir wertschöpfende Anwendungsfälle, bei denen wir Large Language Models (LLM) mit Ihren Unternehmensdaten verknüpfen und dabei die volle Sicherheit Ihrer Daten gewährleisten.
Die neuen Möglichkeiten und Chancen durch Generative KI sind nahezu unbegrenzt. KI ist jedoch kein Selbstzweck. Deshalb wägen wir bei der Entwicklung von Use Cases für KI in Ihrem Unternehmen die Machbarkeit und den zu erwartenden Geschäftswert im konkreten Fall sehr genau ab. Nur wenn beides gegeben ist, empfehlen wir Ihnen die Umsetzung.
Generative AI in Customer InteractionClassificationWith Generative AI, we can classify your customer communications via email, fax, letter, chat, and voice easily and fully automatically according to your requirements and specifications.
TranscriptionWith the right AI, we can easily and reliably transcribe voice communication with your customers into text (Speech-to-Text) and, if needed, automatically summarize it.
ChatbotGenerative AI, combined with your company data (knowledge bases), enables the implementation of smart chatbots that can understand and efficiently address your customers’ concerns.
AutoreplyIncoming emails are automatically classified, summarized, and a response is formulated. The agent only needs to review and confirm it briefly before the reply is sent to the customer.
Classification
With Generative AI, we can classify your customer communications via email, fax, letter, chat, and voice easily and fully automatically according to your requirements and specifications.
Transcription
With the right AI, we can easily and reliably transcribe voice communication with your customers into text (Speech-to-Text) and, if needed, automatically summarize it.
Chatbot
Generative AI, combined with your company data (knowledge bases), enables the implementation of smart chatbots that can understand and efficiently address your customers’ concerns.
Autoreply
Incoming emails are automatically classified, summarized, and a response is formulated. The agent only needs to review and confirm it briefly before the reply is sent to the customer.
These are just a few examples of how Generative AI can enhance the quality and efficiency of your customer interactions. We support you in identifying valuable opportunities for Generative AI in your company or in implementing concrete ideas!
Our Offer
Generative AI as a Service
We provide consultation and support as you enter the world of AI-driven customer interaction. Together, we identify opportunities for Generative AI in your company, develop and evaluate use cases, and implement AI applications. Our comprehensive service is all-inclusive.
SCOPING & DESIGN
- Consultation and Support in Identifying Relevant Use Cases
- Assessment of Use Cases Regarding Feasibility and Business Value
- Identification of Necessary Data Sources and Evaluation of Data Quality
- Provision of an Appropriate “AI Technology Stack” in the Cloud
Model & Data Integration & Tuning
- Developing a Minimum Viable Product (MVP) for Customer Interaction
- Integration of Data Sources and Ingestion of Company Data
- Development of an End-to-End Pipeline for Data Migration
- Gradual Migration and Continuous Improvement of the AI Solution
OPERATIONS
- Operation of the AI Solution in a Secure Cloud Environment
- Ongoing Monitoring and Maintenance of the AI Application
- Analysis of Results and Identification of Optimization Opportunities
- Implementation of Additional Development Phases During Ongoing Operations
Armin Oppitz
Member of the Executive Board Liongate AG
